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Terms and Conditions

The following terms and conditions apply to all orders for the purchase of goods from shop.plantlife.org.uk.

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

We advise you to print and keep a copy of these terms and conditions for your records.

Plantlife
Registered company 3166339 (registered charity number in England and Wales 1059559, in Scotland SC038951)

Registered office: 14 Rollestone Street, Salisbury, Wiltshire SP1 1DX, UK

Purchasing

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we will notify you as soon as possible via e-mail, telephone or letter and a refund for that specific item will be processed. This will not delay the rest of your order.

Although we aim to provide an accurate description of our products, some product specifications may vary slightly from descriptions on this website.

When you submit your order you are allowing Plantlife to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

Satisfaction guarantee

Should you be less than delighted with any item you buy from us for any reason, let us know within 28 days of delivery, and we will be pleased to offer you a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 28 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. If you wish to return an item, please call us on 01722 342730.

If you wish to cancel your order for any reason, please call us as soon as possible on 01722 342730, 9am-4pm Monday to Friday or email orders@plantlife.org.uk.

We hope you will be happy with your products, but if not, we will offer you a replacement or a full refund of the product you are unhappy with. Please let us know within 28 days of delivery if you are unhappy with your product by calling us on 01722 342730.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account.

Copyright

The contents of this site are the property of Plantlife, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Plantlife provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.

This includes, without limitation, warranties of merchantability and fitness for purpose. Plantlife does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and address

Plantlife
14 Rollestone St
Salisbury
Wiltshire
SP1 1DX
UK
01722 342730

For any queries or complaints about goods or services, please contact us, write to us at the above address, or telephone our Head Office on 01722 342730, 9am to 4pm – Monday to Friday.

Security

When you place your order you are automatically connected to our secure server. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.

When submitting your order you are confirming to purchase goods and allowing Plantlife to use your personal details for the purpose of supplying goods.

Data protection

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.

We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

Cookies

In order to function correctly this website uses cookies. For more information about cookies please see our privacy policy.