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Delivery and Returns


If you order any ‘adopt-a’ products and/or any memberships products and nothing else, you will not be charged for delivery.

Delivery charges will be calculated at checkout.

Should you wish to have an order delivered to an address outside of the UK, please call us on 01722 342730 for more details.

My order hasn't arrived

If your items haven't arrived 14 working days after placing your order, please email

If the item that you have ordered is unavailable, we will notify you as soon as possible via e-mail, telephone or letter and a refund of that specific item will be refunded to you. This will not delay the rest of your order.

You will only ever be charged once for delivery, even if multiple parcels are used to deliver your order.

We do not deliver to P.O. Boxes.

Should you have any queries regarding your order, please email us at or call us on 01722 342730.


So long as you let us know within 28 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. If you wish to return an item, please call us on 01722 342730.

We hope you will be happy with your products, but if not, we will offer you a replacement or a full refund of the product you are unhappy with. Please let us know within 28 days of delivery if you are unhappy with your product by calling us on 01722 342730.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account.